Flipkart is an e-commerce company located in India. It was established by Sachin Bansal and Binny Bansal in the year 2007. Its headquarter is located in Bangalore and it has also been established in Singapore as a private company. As per the data from 2021, its revenue is approximately 433 billion Indian rupees. The company’s primary focus was on book sales, and after some time, they ventured out into other categories like fashion, electronics, lifestyle products, etc. Flipkart also has numerous subsidiaries such as Phonepe, Ekart, Myntra, Cleartrip, etc. (wikipedia) One of the things that makes Flipkart unique is that it offers one the option of doing business at the lowest cost. It claims that the cost of doing business on Flipkart happens to be lower than on other e-commerce portals. So, you can easily become a top seller with less investment. Flipkart was also the first e-commerce platform to introduce a cash on delivery option for its customers, which also led to its popularity. After some time, the option of returning products if the buyer is not satisfied was also introduced. Flipkart also promotes a good work culture and has also been recognized as a great place to work. Flipkart has a solid marketing strategy. The “Big Billion Days” sale organized by Flipkart attracts and caters to many customers.
Tracking your courier on Flipkart
In order to ensure customer retention, it is very important for any company to have good tracking services available. Supply chain transparency is an important element that needs to be ensured by all logistics providers. Flipkart has a good tracking tool in place that allows customers to track and follow their shipment. Each and every tracked item is allocated a unique barcode, which gets updated in the system and the information is transmitted to the customer in the form of order status. Each and everything is done in a very systematic manner so as to ensure that nothing goes wrong in the whole process.
The tracking tool is present on their website and also on their application. Clients or customers can keep track of their courier after placing the order.
Imagine that a customer ends up facing any sort of urgent situation, as in when the order is taking too long to arrive. In order to ensure that this does not take place, Flipkart takes care that all the relevant things are present on the vehicle before shipment. so that the items get delivered according to the set schedule. This also helps the customers in facing any kind of extreme situation as they can look for other options.
Flipkart’s order tracking tool has certainly proved very fruitful for its customers. Clients are able to get accurate information anytime and anywhere with the help of Flipkart’s tracking tool.
Our Customer Service-
| Location | Phone number | Address | Email address |
| Bengaluru, India | 1800-208-9898/ 18004201111/ 18001023547 | No. 56/18 & 55/09, 7th Floor, Ozone Manay Tech Park, Garvebhavipalya,Hosur Road, Garvebhavipalya, Bangalore – 560068 | Customer Support: cs@flipkart.com Vendor Queries: vendor@flipkart.com Business Queries: business@flipkart.com |
| Ahmedabad, India | 1800-208-9898/ 18004201111/ 18001023547 | Land beariPlatina Logistic Park, Opposite Honest Restaurant, Ahmedabad – Rajkot National Highway 8, Bavla, Ahmedabad, Gujarat – 382 220 | Customer Support: cs@flipkart.com Vendor Queries: vendor@flipkart.com Business Queries: business@flipkart.com |
| Chennai, India | 1800-208-9898/ 18004201111/ 18001023547 | Svahgraha Construction and Holdings, Survey 6/2C, Vepampattu road, Koduvalli, Thiruvallur Taluk, Thiruvallur District, Chennai – 60055 |
Customer Support: cs@flipkart.com Vendor Queries: vendor@flipkart.com Business Queries: business@flipkart.com |
| Gurgaon, India | 1800-208-9898/ 18004201111/ 18001023547 | WH 6 & 7 , Khasra No. 18,19,22,23, 20/1 (part) , 20/2 (Part), & 21 (Part) , Village Pathreri, Dist.Gurgaon, Haryana – 12241 | Customer Support: cs@flipkart.com Vendor Queries: vendor@flipkart.com Business Queries: business@flipkart.com |
| Hyderabad, India | 1800-208-9898/ 18004201111/ 18001023547 | SY NO 696, Gundlapochampally village , Medchal mandal , Ranga Reddy , Hyderabad – 501401 Telangan | Customer Support: cs@flipkart.com Vendor Queries: vendor@flipkart.com Business Queries: business@flipkart.com |
| Jaipur, India | 1800-208-9898/ 18004201111/ 18001023547 | Plot No.DTA (Phase 2)-016,17 and 20 , 21 ,Mahindra World City Village – Newta, Tehshil-Sanganer,Off Jaipur Ajmer Road, NH-08,Jaipur, Rajasthan – 30202 | Customer Support: cs@flipkart.com Vendor Queries: vendor@flipkart.com Business Queries: business@flipkart.com |
| Kolkata, India | 1800-208-9898/ 18004201111/ 18001023547 | Bagnan ,NH-6, Kolkata West Bengal – 711303 71130 |
Customer Support: cs@flipkart.com Vendor Queries: vendor@flipkart.com Business Queries: business@flipkart.com |
| Lucknow, India | 1800-208-9898/ 18004201111/ 18001023547 | Khasra No.122,123 and 1132 Village Mati, Pargana Bijnaur, Tehsil & District-Lucknow Uttar Pradesh-22600 | Customer Support: cs@flipkart.com Vendor Queries: vendor@flipkart.com Business Queries: business@flipkart.com |
| Ludhiana, India | 1800-208-9898/ 18004201111/ 18001023547 | Nahar Industrial Enterprises , Focal Point, Plot No , B-3, B-8 & A-4, Ludhiana , Punjab – 14101 | Customer Support: cs@flipkart.com Vendor Queries: vendor@flipkart.com Business Queries: business@flipkart.com |
| Pune, India | 1800-208-9898/ 18004201111/ 18001023547 | Survey No. 747,748,755, Village Induri, Taluka Maval, Pune, Maharashtra – 41050 | Customer Support: cs@flipkart.com Vendor Queries: vendor@flipkart.com Business Queries: business@flipkart.com |
Frequently Asked Questions
1. Who takes care of the delivery of seller’s products?
Flipkart’s logistics partner takes care of the delivery, from beginning till the end. They collect the product from the seller and deliver it to the customer. The seller’s sole responsibility is to ensure that the product is packed and is ready for dispatch.
2. What should be done if your area is not serviceable by Flipkart?
You need to save the details of your pin code and click on the Continue button, during the registration process. Flipkart will then be notifying via email when your area becomes serviceable.
3. How can a seller manage one’s orders on Flipkart?
Sellers can manage their orders through the seller dashboard. Once a customer places an order, the seller receives an email alert after which they are supposed to pack the order and then prepare it for dispatch within the set time period. After this, the seller is has to inform the company (Flipkart) through their seller portal. This will alert Flipkart’s logistics partner and they’d pick up the product from the seller.
4. Does Flipkart provide packaging material to the seller?
Flipkart has a strong network of providers who can provide the sellers with best packaging materials. This packaging material Is of very good quality and ensures that no damage is caused to the product.